Digital products
Because AURIX products are delivered instantly as files that cannot be returned, purchases are generally final once your files are available to you.
When we will refund you
- You were charged twice for the same product.
- Your files are damaged or won't open and we can't fix the problem.
- The product is materially different from its description on our site.
How to ask
Email us within 14 days of your purchase with the email you used at checkout, the product name and a short description of the problem. We reply within 2 business days.
How refunds are paid
Approved refunds are sent through Whop to your original payment method. The time it takes to appear depends on your bank or card provider.
Your legal rights
This policy does not affect any rights you have under the consumer law that applies to you.
Contact
Questions? Email support@buyaurix.com or visit our Contact page.